Privacy Policy

Information We Collect

Personal Information

When you make a reservation, register for our services, or contact us, we may collect the following personal information:

• Full name and title
• Contact information (email address, phone number, postal address)
• Date of birth (for age verification and special offers)
• Payment information (credit card details, billing address)
• Booking preferences and special requests
• Identity verification documents (when required by law)

Automatic Information

We automatically collect certain information when you visit our website:

• IP address and browser information
• Device information and operating system
• Pages visited and time spent on our website
• Referring website or search terms
• Cookies and similar tracking technologies

How We Use Your Information

We use your personal information for the following purposes:

Service Provision

• Processing and confirming your reservations
• Providing accommodation and hospitality services
• Managing your account and preferences
• Handling billing and payment processing
• Responding to your inquiries and requests

Communication

• Sending booking confirmations and updates
• Providing customer support
• Sending promotional offers and newsletters (with consent)
• Notifying you of changes to our services or policies

Business Operations

• Improving our services and facilities
• Analyzing usage patterns and preferences
• Ensuring security and preventing fraud
• Complying with legal obligations
• Training staff and quality assurance

Information Sharing and Disclosure

We respect your privacy and do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

• Payment processors for secure transaction handling
• Technology service providers for website maintenance
• Marketing partners for promotional activities (with consent)
• Professional service providers (accountants, lawyers)

Legal Requirements

• When required by law or legal process
• To protect our rights, property, or safety
• To prevent fraud or illegal activities
• In response to government or regulatory requests

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owners as part of the transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Sensitive data is encrypted during transmission and storage
• Access Controls: Limited access to personal information based on job requirements
• Security Training: Regular staff training on data protection practices
• System Monitoring: Continuous monitoring for security threats
• Secure Facilities: Physical security measures for data storage
• Regular Updates: Keeping security systems and software up to date

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Analytical Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

• Request access to your personal information
• Update or correct inaccurate information
• Request a copy of your data in a portable format

Deletion and Restriction

• Request deletion of your personal information
• Restrict processing of your data
• Object to certain types of processing

Communication Preferences

• Opt-out of marketing communications
• Update your communication preferences
• Unsubscribe from newsletters

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Booking Information: Retained for 7 years for accounting and legal purposes
• Marketing Data: Retained until you opt-out or for 3 years of inactivity
• Website Analytics: Anonymized data retained for 2 years
• Guest Preferences: Retained while you remain an active customer
• Legal Requirements: Some data may be retained longer if required by law

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule.

Third-Party Links and Services

Our website may contain links to third-party websites and services:

• Social media platforms (Facebook, Instagram, WhatsApp)
• Payment processors and booking platforms
• Tourism and travel partner websites
• Local attractions and activity providers

We are not responsible for the privacy practices of these third-party sites. We encourage you to read their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

Parents or guardians who believe we may have collected information from a child under 13 should contact us immediately.

International Data Transfers

Reevonia Inn operates primarily in Kenya, and your personal information is stored and processed within Kenya. If we transfer personal information to other countries, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify you via email if you have provided your email address
• Post a notice on our website highlighting the changes
• Provide a summary of key changes upon request

We encourage you to review this privacy policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

We are committed to addressing your privacy concerns promptly and will respond to your inquiry within 30 days.